FAQ and Order Help
Find answers about ordering cases, delivery, payment and getting help after you order.
How do I place an order?
Browse the catalogue, add the cases you need to your cart, and follow the checkout prompts. Check the case quantity on each product page before ordering.
Where do you deliver?
We serve Kitchener, Waterloo, Cambridge, Guelph, Brantford and surrounding areas. Check the delivery options shown for your address at checkout. If your address has no delivery option, contact us to check availability.
How can I pay?
Use one of the payment options shown at checkout. If you have a question about paying for an existing order, contact us with your order number.
Can I change my order or delivery address?
Contact us as soon as possible at 226-978-3006 with your order number and the change you need. We’ll confirm what we can adjust based on the order status.
What if my order arrives damaged or incorrect?
Contact us with your order number, the affected item and quantity, and photos of the product and packaging if available. We’ll review the issue and confirm the next steps.
How do I request a return?
Contact us with your order number, the item and the reason for the request. We’ll confirm eligibility and give you instructions before you send anything back.
